Returns & Refunds
- Please inspect your products carefully upon arrival to ensure that they are not defective or have not been damaged during shipment. Claims for damaged products must be made within 72 hours of receiving the product to firstname.lastname@example.org. We encourage you to provide details of the damage, including photo proof of damage within that time-frame.
- If you are not satisfied with our products, you may request a refund. At the sole discretion of ZenPup Inc we may accept a return of the products for a refund of your full purchase price, less the original shipping and handling costs, provided such return is made within THIRTY (30) days of delivery with valid proof of purchase and provided such products are returned in their original condition. To return products, you must email our returns department at email@example.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number. You are responsible for all shipping charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
- Returns with an RMA should be shipped to ZenPup LLC 95 Horatio Street, Suite 706 NY, NY 10014
(a) Refunds will be processed within approximately FIVE (5) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON SALE PRODUCTS OR ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.